Putting Customers First: Kia NZ’s Commitment to Excellence

17 December 2024/Published byGrace Buchan/Kia News

Kia’s popularity has steadily grown not just in New Zealand but globally, thanks to their dedication to innovation, sustainability, and delivering high-quality, stylish, and reliable vehicles that cater to diverse customer needs. This increase in demand has driven Kia NZ to take bold steps to enhance the customer experience.

To better serve the growing community of Kia drivers, Kia New Zealand has transitioned its Parts and Distribution Warehouse to a brand-new, state-of-the-art facility in Highbrook, East Tamaki. This significant upgrade not only provides four times the floor space of the previous warehouse but also revolutionises how Kia genuine parts are stored, managed, and dispatched across the country. With a clear focus on improving efficiency and reducing wait times, this move reinforces Kia’s commitment to delivering exceptional service to its customers and dealers nationwide.

Continue reading for a press release from Kia NZ.

New Kia Parts and Distribution Warehouse an investment in customer experience

To help better serve the growing number of Kia drivers in New Zealand, Kia has made the big decision to transition their Parts and Distribution Warehouse into a new facility.

“Kia New Zealand’s increased ability to carry more stock lines will reduce wait times and ultimately enhance customer experience and satisfaction,” said Managing Director of Kia New Zealand, Todd McDonald. “The new warehouse will make parts supply quicker and easier, ensuring faster dispatch of Kia genuine parts to our dealers and customers around the country.”

The new warehouse is based close to Kia Head Office in Highbrook, East Tamaki, and is significantly larger compared with the one it replaces.

“Our old warehouse offered 1,500m2 of space, the new distribution centre’s footprint is four times larger at 6,000m2,” said Mr McDonald.“The new ‘shed’ also has twice the stud height, giving us eight-times the storage capacity. The increased size enables us to have a far greater range of parts available, as well as greater inventory volume.”

Another key development associated with the new warehouse is the ability to manage as many as six containers at once.

“With the opening of the new warehouse, we are now well set up to keep pace with Kia’s rapid growth well into the next decade and beyond.”

The new warehouse will store parts and accessories for Kia models right across the ICE, Hybrid and PHEV range, the fully electric range of vehicles including EV5, EV6 and international award-winning EV9, as well as the recently announced Tasman Ute.

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